Conflict Identification and Management is a crucial skill.
As a Change Agent, an Agile Coach has to be able to identify and deal with conflicts.
In our training, we are going to identify several conflict levels by the language used. After that, we learn how to deescalate it.
Have a look here for our #ICAgile Certified Agile Coach trainings in Berlin, Dubai and Munich: https://bit.ly/2CiuPJx
If you would like to know more about the full scope of our training, please have a look here: http://bit.ly/2Y6ixgD